Privacy Policy

House of Waterproofing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, request a quote, or use any of our waterproofing services.

By using our website or engaging our services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Information you provide directly:

Your full name
Phone number
Email address
Property address and property type (apartment, independent house, villa, commercial building)
Details about your waterproofing issue (area affected, type of leakage, photos if submitted)
Any additional notes or messages you include in our quote request form

This information is collected when you fill out the quote request form on our website, call us, or contact us via WhatsApp.

Information collected automatically:

Device type, browser type, and operating system
IP address and approximate geographic location
Pages visited on our website and time spent on each page
Referring website or source that directed you to our site

This information is collected through basic analytics cookies and is used solely to understand how visitors use our website so we can improve the experience.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To provide quotes: When you submit a quote request, we use your contact details and property information to prepare an accurate estimate for your waterproofing needs.
To schedule inspections: We use your phone number and property address to coordinate site visits for thermal imaging inspections and moisture assessments.
To communicate about services: We may contact you via phone, email, or WhatsApp to share your inspection report, discuss treatment options, provide project updates, or follow up on completed work.
To process warranty claims: If you are an existing customer, we retain your project records to process any warranty claims efficiently during the warranty period.
To improve our website: We use anonymised analytics data to understand which pages are most helpful, optimise our content, and improve the overall user experience.

We do not use your information for any purpose other than those stated above. We will never send you unsolicited marketing communications without your express consent.

3. Information Sharing

We respect your data and are transparent about how it is handled:

We do not sell your data. Under no circumstances do we sell, rent, or trade your personal information to any third party for marketing or any other purpose.
Material suppliers (warranty claims only): In the event of a warranty claim that involves a material defect, we may need to share limited project details (property address, materials used, dates of application) with the relevant material supplier to process the warranty. This is done strictly on a need-to-know basis.
Legal requirements: We may disclose your information if required to do so by law, regulation, or legal process in India.

We do not share your information with any advertising networks, data brokers, or analytics companies that would use it for their own purposes.

4. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure, encrypted connections (HTTPS) on our website
Restricted access to personal data — only team members who need the information to perform their job can access it
Secure storage of project records and customer files
Regular review of our data handling practices

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to handling your data responsibly.

5. Cookies

Our website uses basic analytics cookies to understand how visitors interact with our pages. These cookies collect anonymised data such as pages viewed, time on site, and general geographic location.

We do not use advertising cookies, tracking pixels, or any third-party cookies that follow you across other websites. Our use of cookies is limited strictly to improving our own website.

You can disable cookies in your browser settings at any time. Disabling cookies will not affect the functionality of our website.

6. Your Rights

You have the following rights regarding your personal information:

Right to access: You may request a copy of the personal information we hold about you.
Right to correction: If any of your information is inaccurate or outdated, you can ask us to correct it.
Right to deletion: You may request that we delete your personal data from our records. Please note that if you have an active warranty with us, we may need to retain certain project records for the duration of the warranty period to fulfil our obligations.
Right to opt out: You can opt out of receiving communications from us at any time by informing us via email or phone. We will promptly remove you from any follow-up lists.

To exercise any of these rights, please contact us using the details provided below.

7. Contact

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please reach out to us:

Email: hello@houseofwaterproofing.com
Phone: +91 95777 39999

We will respond to your enquiry within 7 business days.

House of Waterproofing is based in India, serving Bangalore & Hyderabad. This policy is governed by the laws of India.